ROB BELL, CSP & Business Humorist

Key Note Speaker

ROB BELL, CSP & Business Humorist

Rob Bell began teaching his customer service and communication techniques early in his tenure as the Personnel Development and Education & Training Director for Dick’s Supermarkets, Inc. Drawing on 25+ years of experience in leadership roles, customer service, and training, Rob makes it simple, clear and FUN to improve customer service and gain leadership skills.

Before becoming Dick’s Supermarkets’ go-to-guy for training, as a recovering CPA, Rob worked as the accounting manager for a large trucking company, an auditor, and an adjunct instructor at the University of Wisconsin – Platteville. Rob now tours the country teaching the principles that have helped hundreds of companies and organizations improve their communication strategies.

Rob has earned the prestigious designation of Certified Speaking Professional (CSP), which has been awarded to less than 650 people in the world.  He was the 2011 – 2012 president of the National Speakers Association – Wisconsin Chapter as well as the author of the book, “Beyond Paper or Plastic – 8 Items or Less to Remarkable Service.”  Rob has also produced a customer service training DVD, “Service Excellence – Make ’em Say WOW!”

Now Rob brings his high power message to companies world-wide. Rob’s presentations are high-energy and feature real-life anecdotes that are as fun as they are meaningful. Participants leave Rob’s presentations “fired up” and supplied with the techniques they need to meet and exceed company goals and expectations.

Presenters

Rhessa Hanson, CAI

Rhessa Hanson, CAI is a second generation auction professional.  She holds a B.S. in Education from the University of Tennessee, Knoxville and is a 2017 graduate of the Certified Auctioneers Institute.  She has been involved in the auction industry full-time as an auction educator and as contract auction staff since 2001. 

Rhessa and her husband, Wendell Hanson, own Nashville Auction School, LLC where she focus on state and national regulations, program development and multi-state continuing education programs. She has written and produced the NewsLine Newsletter under contract for the Tennessee Auctioneer Commission since 2007.  In 2018, she was appoint by the Tennessee Speaker of the House to represent auction education on the Tennessee Auction Law Modernization Task Force which drafted the recommendations for the 2019 auction law changes in Tennessee.


Brigitte Kruse

Fifth-generation auctioneer Brigitte Kruse is the founder of GWS Auctions, which specializes in high-profile, celebrity-owned assets, royal family estates, Vietnamese artifacts, luxury accessories, couture fashion and fine jewelry sales.

GWS Auctions has worked closely with members of the Presley family, MGM archives, museums, top Hollywood archive facilities and represented 16 royal family collections at public sale. Recognized as a knowledgeable industry professional, Kruse has appeared on numerous national media outlets— including Forbes, Fortune Magazine, Fox Business National News with Maria Bartiromo, CNN, NBC, ABC, CBS, Bloomberg, KTLA, and Good Day LA—providing valuable insights into the auction business. Kruse is also referenced as the “auction industry expert” of the Los Angeles Forbes Business Council.

GWS Auctions has received wide national and international print coverage from Forbes, MSNBC, CNN, The New York Times, the Los Angeles Times, the Chicago Tribune, The Economist, CNBC, USA Today, the New York Post, the Miami Herald, Associated Press and Reuters in more than 38 countries and in 32 languages.

A self-made success, Kruse and her husband started the company out of their garage in 2009. GWS Auctions has grown from those humble beginnings and now has an office in Agoura Hills, CA and manages a network of buyers all over the globe.

Brigitte Kruse is the first woman auctioneer to set a Guinness World Record and is a proud member of the National Auctioneers Association, Forbes Business Council. She is also President of the Kruse Foundation and a Board Member of the Beverly Hills Design Institute.

Kruse GWS Auctions, Inc., provides a wide range of global experiences in every phase of the auction business, including research, advertising, inventory management, security services, cataloging and sales. Offering the highest level of customer service with a dedicated team of experts, GWS Auctions, Inc., prides itself on superior auction experiences. Previous auctions include; a jet owned by Elvis Presley, the first ever runway fashion show auction for a U.N. Ambassador, legendary entertainment memorabilia featuring Marilyn Monroe, Michael Jackson, Prince, Frank Sinatra, Elizabeth Taylor, Whitney Houston, Steve McQueen, Marlon Brando and many more. Kruse also conducted the world’s largest abandoned property auction. It was left by the wife of a famed Hollywood producer.


Larry Oxenham, Author, Senior Advisor

  • Author of several books including: Protect Your Assets and The Asset Protection Bible.
  • Has presented at hundreds of conventions, conferences, and seminars across the country with excellent reviews.
  • Over two decades of experience as a senior advisor with clients in all fifty states.
  • His career has been credited with helping thousands of clients save millions of dollars.